If nursing were run like a business

I know I have mentioned in the past that part of the current problems with nursing and the health care system might be attributed to management treating health care more like a business. I was at first upset by having to refer to patients as clients and taking customer service courses. Now I think health care organizations may have better luck retaining nurses (and others) if they treated them as well as many larger retail chains treated their employees. I have spent a little time in the retail industry during these last 11 years of nursing and have been left impressed with how managers encourage sales associates to grow through performance incentives and employee discounts. The hours of work may be long, the days very busy, but I have always found more enjoyment in my work (in retail) because of these factors.